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Terms and Conditions

§ 1 – About the website

  1. The owner of the Website available at www.tantrabyfreya.com is Michalina Reisch, conducting business activity under the name TANTRAWAY MICHALINA REISCH, entered in the Central Register and Information on Economic Activity under the following numbers: 6272385448 REGON: 145552313.
  2. Through the Website, the Website Owner sells the Products visible on the Website and provides electronic Services.

§ 2 – Definitions

  1. Price – the value expressed in monetary units that the Consumer is obliged to pay to the Website Owner for the Product or a digital representation of that value; price within the meaning of Article 2(5h) of the Consumer Rights Act.
  2. Payment details – an interactive form available on the Website enabling the placement of an Order, in particular enabling the agreement of the terms of the Contract, including by providing the Buyer’s personal data, as well as determining the method of delivery and payment.
  3. Business day – a day of the week from Monday to Friday, excluding public holidays.
  4. Consumer – a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity.
  5. Account – a set of information, including personal and non-personal data about the Buyer and their order history, stored by the Website Owner.
  6. Shopping cart – an element of the Website software in which the Products selected by the Buyer for purchase are visible, with functionality enabling the determination or modification of the Order, in particular the type or quantity of Products.
  7. Buyer – a natural person, legal person, or organizational unit that is not a legal person, to which specific provisions grant legal capacity, placing an Order on the Website and using the Electronic Services available on the Website.
  8. Newsletter – a type of service provided electronically, under which a contract is concluded for the delivery of a Product in exchange for personal data. Detailed rules for the provision of the Newsletter service are set out in the Newsletter Terms and Conditions at .
  9. Privacy Policy – a document or subpage of the Website specifying the rules for the processing of personal data, available at https://www.tantrabyfreya.com/pl/privacy-policy/
  10. Product – data produced and delivered in digital form, including in particular e-books, online courses, pre-recorded online webinars, guided meditations , and registrations for stationary workshops; digital content within the meaning of Article 2(5) of the Consumer Rights Act.
  11. Entrepreneur – a natural person, legal person or organizational unit that is not a legal person, to which specific provisions grant legal capacity, conducting business or professional activity on its own behalf.
  12. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity; a natural person referred to in Article 7a of the Consumer Rights Act.
  13. Terms and Conditions – this document available at https://www.tantrabyfreya.com/pl/terms-and-conditions/
  14. Website – the website operated by available at www.tantrabyfreya.com _ and its subpages, including in particular the online store.
  15. Payment system – payment operator used by the Website Owner, which is displayed on the Website, including:
    1. PayU S.A. payment system based in Poznań, KRS 0000274399, NIP 779-23-08-495
    2. Stripe Payments Europe payment system based in Ireland, Dublin, NIP: IE513174.
  16. Agreement – an agreement for the delivery of digital content in exchange for the Price.
  17. Distance contract – a contract concluded within an organized system for concluding distance contracts (the Website), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
  18. Electronic service – a service provided electronically by the Website Owner via the Website; a service within the meaning of Article 2(4) of the Act on the provision of electronic services, including Payment details, Shopping cart, and Newsletter forms.
  19. User – any natural person visiting the Website and using the Electronic Services available on the Website described in the Terms and Conditions, including the Buyer.
  20. Order – a declaration of will by the Buyer, submitted via the Website, consisting in the selection of specific Products within the Website, aimed directly at concluding a Contract on the terms specified in the Terms and Conditions.
  21. Website Owner – Michalina Reisch, conducting business activity under the name TANTRAWAY MICHALINA REISCH, entered in the Central Register and Information on Economic Activity under the following numbers: NIP (Tax Identification Number): 6272385448, REGON (National Business Registry Number): 145552313. is the owner of the Website www.tantrabyfreya.com.
  22. Civil Code – Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
  23. Code of Civil Procedure – Act of July 17, 1964, Code of Civil Procedure (Journal of Laws of 1964, No. 15, item 93, as amended).
  24. Consumer Rights Act – Act of May 30, 2014, on consumer rights (Journal of Laws of 2014, item 827, as amended).
  25. Act on the provision of electronic services – Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).

§ 3 – General Terms and Conditions of use of the Website

  1. The Terms and Conditions define the rules for using the Website and its functionality, the type of Products sold by the Website Owner through it, the type and scope of Electronic Services provided by the Website Owner, the terms and conditions for placing Orders, the manner of concluding and terminating contracts within the Website, the rules and terms of payment, delivery terms, and the complaint procedure.
  2. For the purposes of the Terms and Conditions, the Website Owner provides the following contact details (methods of communication):
    1. company address: Okrzeszyn 26, 05-520 Konstancin-Jeziorna
    2. e-mail address: hello@tantrabyfreya.com
    3. phone number: +48 517 643 295
    4. other means of communication: WhatsApp +48 517 643 295
  3. The Product information provided on the Website, in particular its description and price, does not constitute an offer within the meaning of the Civil Code, but is only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
  4. Before using the Website, the Website Owner provides the User with the Terms and Conditions free of charge at at the bottom of the Website . The content of the Terms and Conditions may be recorded by the User by downloading it, saving it on a medium, or printing it at any time from the Website.
  5. The User may not use the Website, including placing Orders, anonymously, under a pseudonym, or using incorrect personal data.
  6. The User is obliged to use the Website in accordance with the Terms and Conditions, applicable law, and good manners, taking into account personal rights and intellectual property rights, in particular copyrights vested in the Website Owner or third parties, and in a manner that does not interfere with the functioning of the Website.
  7. When using the Website, it is prohibited for the User to provide or transmit illegal content, in particular by sending content prohibited by law, including through forms available on the Website, or content that infringes intellectual property rights in any way.
  8. Sales are conducted via the Website 24 hours a day, 7 days a week, throughout the year. The Website Owner reserves the right to temporarily disable the Website for technical reasons.
  9. The Website is for informational purposes and serves to present the Seller’s offer and provide educational materials , in particular in the tab marked as Blog.
  10. The materials and information published on the Website in the Blog tab are edited with due care, are for informational purposes only, and represent only the personal views of the author of the text. However, due to the specific nature of the services provided, the Website Owner is not responsible for the truthfulness, accuracy, and substantive accuracy of the information contained in the Website’s resources, and in particular, the Website Owner is not liable for any damage caused by the use or failure to use the information contained on the Website, any errors or omissions. All information posted in the Blog tab is current as of the date of posting, unless otherwise indicated.
  11. The User is entitled to use the Website for personal use only. This means, in particular, that the data and any other materials contained in the Website’s resources may not be used by the User for commercial purposes.

§ 4 – Technical requirements

  1. The User may use the functionalities of the Website in a manner consistent with the Terms and Conditions and applicable law, as well as in a manner that does not interfere with the functioning of the Website and the activities of other Users.
  2. Use of the Website, including browsing the Website’s assortment and placing Orders, is possible provided that the User meets the minimum technical requirements:
    1. possession of a device enabling access to the Internet, equipped with a functional operating system, e.g. Mac OS, Android, Windows;
    2. installing on the device referred to above the current version of a web browser supporting HTML5, ensuring access to Internet resources, such as: Mozilla Firefox, Google Chrome, Safari, or another compatible web browser supporting cookies;
    3. in some situations, also having an active email account.
  3. In order to ensure security on the Website, the Website Owner takes technical, organizational, and legal measures appropriate to the level of security risk, in particular, it uses measures to prevent unauthorized persons from obtaining and modifying personal data transmitted via the Internet. The Website Owner ensures the security of data transmission on the Website.

§ 5 – Electronic services

  1. The Website Owner provides Electronic Services to the User via the Website. These Terms and Conditions set out the terms and conditions for concluding agreements for the provision of electronic services, with the exception of the Newsletter service, which is regulated separately in the Newsletter Terms and Conditions.
  2. The agreement for the provision of electronic services is concluded under the terms and conditions set out in the Terms and Conditions, for an indefinite period in the case of:
    1. access to the Website – upon effective opening by the User in the browser window of the User’s device, the Website’s web page or the User’s use of a redirect leading to the Website;
    2. use of the Website’s functionality (i.e., Payment Details, Shopping Cart) – upon the User’s use of a given service.
  3. Under the terms and conditions set out in the Terms and Conditions, the contract for the provision of the Electronic Service shall be terminated in the event of:
    1. access to the Website – upon the User leaving the Website;
    2. use of the Website’s functionality (i.e. Payment details, Shopping cart) – upon cessation of use of a given functionality or upon the User leaving the Website.
  4. The use of Electronic Services is free of charge and voluntary, but necessary in order to browse the Website’s assortment and place an Order.
  5. Electronic services are one-time services and terminate upon placing an Order or upon earlier cessation of use of the Website.
  6. The User may terminate any contract for the provision of Electronic Services at any time, without giving any reason, with immediate effect.
  7. In the event of reservations regarding the operation of the Website, the User may submit a complaint in electronic form to the following address: hello@tantrabyfreya.com
  8. It is recommended to include in the description of the complaint information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity, as well as the request and contact details of the person submitting the complaint. Providing this information is optional and does not affect the effectiveness of a complaint submitted without it.
  9. All complaints are resolved immediately, no later than within 14 (fourteen) days from the date of receipt. The complainant receives a response in the form of an e-mail sent to the e-mail address from which the complaint was sent.
  10. The use of electronic services involves the transmission of data via the Internet, which carries risks specific to this network.

§ 6 – Performance of the Sales Agreement for Stationary Services – Workshops

  1. General provisions
    1. In the case of purchasing a stationary Product/Service, the Customer will receive an e-mail confirming the purchase to the e-mail address indicated in the Order.
    2. The service will be provided in accordance with the date specified in the Product/Service description.
    3. The Customer undertakes to comply with the Terms and Conditions of Participation in Tantraway Stationary Workshops, which they accepted when placing the order. The Terms and Conditions are available on the website www.tantrabyfreya.com.
  2. Cancellation and change of participation date
    1. The customer may cancel their participation in stationary workshops free of charge, provided that they notify us by email at hello@tantrabyfreya.com within 14 calendar days of the date of purchase. In such a case, the customer is entitled to a full refund of the amount paid. After this period, no refund will be granted.
    2. The customer may change the date of the workshop once free of charge, provided that they notify us of this change by emailing hello@tantrabyfreya.com no later than 30 calendar days before the original date of the workshop and provided that the seller has places available on the new date. Both conditions must be met. The amount paid will be credited towards the new date.
    3. If the Customer does not participate (does not show up) in the workshop on the purchased date, the Customer loses the opportunity to participate in the workshop, and the Seller is not obliged to refund any amount or transfer the payment to another date.
  3. Cancellation of workshops by the Seller
    1. The Seller may cancel the workshop in the event of force majeure, such as:
      • Illness of the instructor,
      • Epidemic/pandemic,
      • Natural disasters,
      • Acts of authority or legal regulations preventing the organization of workshops on a given date. In such a case, the Customer will be immediately notified of the cancellation of the workshop by email or telephone.
    2. The Customer may then:
      • Accept the new date of the workshop proposed by the Seller,
        or
      • Request a full refund of the amount paid for the workshop.
  4. The Seller’s right to refuse participation
    1. The Seller reserves the right to refuse the Customer’s participation in the workshop if it considers that their participation could disrupt the course of the event or violate the rules set out in the regulations. In such a case, the Seller undertakes to refund the amount paid within 14 calendar days.
  5. Transfer of the right to participate
    1. The Customer may transfer their right to participate in the workshop to another person (provided that they meet the conditions of participation). In such a situation:
      • The Customer is obliged to notify the Seller at least 14 days before the date of the workshop,
      • They must provide the details of the new participant: first name, last name, email address, telephone number.
    2. In the case of purchasing workshops for a third party or changing the participant, the Customer is obliged to inform that person about the terms and conditions of the Agreement, the Regulations, and the details of the event.
    3. Refunds for days missed at the workshop for reasons attributable to the Customer are not possible.

§ 7 – Placing an Order

  1. The Buyer purchases the Product on the Website by placing an Order.
  2. In order to order a Product via the Website, go to www.tantrabyfreya.com, then select the Product by following the steps displayed on the Website’s subpages.
  3. The Buyer selects the ordered Product, including its type and quantity, by adding individual Products to the Shopping Cart.
  4. In order to make a purchase, after selecting the Product, the Buyer should press the “Add” or “Sign up” button . Then, depending on the Buyer’s decision, the Buyer may make further purchases or proceed to finalize the Order by clicking on the Shopping Cart icon in the upper right corner, and then on the ” View cart ” button.
  5. After clicking on the button ” View cart “, the Buyer will be redirected to a subpage of the Website, which will display information about the selected Products, their price, quantity, as well as information about the total cost of the selected Products or Services (” Cart summary “).
  6. At this stage, the Buyer has the option to make changes to their Order.
  7. If the Buyer has a special discount coupon, they should enter it in the field marked ” Coupon code” and then press the button “Use coupon”.
  8. In order to finalize the Order, the Buyer should press the button “Go to payment.” After pressing the button “Go to payment,” the Buyer will be redirected to a subpage of the Website where they will be required to provide their personal data, select the payment and delivery methods (“Payment details”).
  9. In order to place an Order, the Buyer must complete the Payment Details form, providing the details necessary to complete the Order, i.e.:
    1. first name;
    2. last name;
    3. street;
    4. postal code;
    5. city;
    6. country/region
    7. email address;
    8. phone number;
      and in the case of an Entrepreneur or an Entrepreneur with consumer rights, additionally:
    9. company name (optional);
    10. tax identification number (optional).
  10. After correctly completing the form, the Buyer should verify all the data entered therein.
  11. In the event of incorrect completion of the Payment Details, the Website will display messages indicating the errors or omissions that prevent the Buyer from proceeding to the next stage of placing the Order.
  12. On the right-hand side of the Website subpage, an Order should appear with the amount to be paid marked as “Summary” and information about possible payment or delivery methods.
  13. The Website allows you to choose a payment method, which is described in detail in section 9 of the Terms and Conditions – Payment methods and terms. The Buyer should choose a payment method from those available on the Website.
  14. Before finalizing the Order, the Buyer should:
    1. accept the Terms and Conditions, which they have read, by ticking the box marked “I have read and accept the terms and conditions of the store and the instructions on withdrawal from the contract,” which contains an active link that, when clicked, opens a new window with the Terms and Conditions of the Website. Acceptance of the Terms and Conditions is necessary to place an Order;
    2. declare, after reading the Privacy Policy, that the Buyer has read the rules for the processing of personal data by ticking the box marked “I have read and accept the Privacy Policy,” which contains an active link that, when clicked, opens a subpage of the Website with the Privacy Policy in a new window. This declaration is necessary to place an Order;
    3. agree to the delivery of digital content covered by the Order before the expiry of the deadline for withdrawal from the distance contract. The text of the message in the window is as follows “I agree to the immediate performance of the contract and to the provision of digital content to me before the expiry of the statutory deadline for withdrawal from the contract. In accordance with the accepted Terms and Conditions of the store, I confirm that I have been informed about the loss of my right to withdraw from the contract at the moment of accepting this consent.”
      Acceptance of the checkboxes is necessary for the execution of the Order.
  15. After completing the above steps, the Buyer should agree to the execution of the Order by clicking the button “Buy and pay”, which indicates the need to pay for the Order.
  16. After clicking on the button “Buy and pay”, the Buyer will be redirected to the Payment System website to make the payment for the selected Products. After the payment has been successfully made, the Buyer will be redirected to the Website with the purchase confirmation and Order details.
  17. The Buyer is aware that by clicking on the “Buy and pay” button , they confirm the placement of an Order with the obligation to pay the Website Owner the amount due. Confirmation of the placement of an Order constitutes a declaration of the User’s will to conclude a Contract with the Website Owner, in accordance with the Terms and Conditions.
  18. When the Customer places an order on the Website for the first time, an Account will be created immediately after providing an email address and password. The intention to create an Account is confirmed by an activation link sent to the email address provided by the Buyer.

§ 8 – Terms and Conditions of concluding Agreements

  1. The conclusion of the Agreement between the Buyer and the Website Owner takes place after the Buyer has placed an Order in accordance with the procedure described in point 6 of the Terms and Conditions – Placing an Order.
  2. After placing an Order, the Website Owner immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by sending the Buyer relevant information to the Buyer’s email address provided when placing the Order. The information referred to in the preceding sentence shall include at least a statement by the Website Owner confirming receipt of the Order and confirmation of the conclusion of the Agreement.
  3. The Agreement shall be deemed concluded upon receipt by the Buyer of the e-mail referred to in point 7.2 of the Terms and Conditions.
  4. The Agreement is concluded between the Buyer and the Website Owner in Polish, in accordance with the Terms and Conditions.
  5. If consent is given for the delivery of the Product in circumstances resulting in the loss of the right to withdraw from the Agreement, the e-mail referred to in in point 7.2 of the Terms and Conditions shall also include information about the giving of such consent.
  6. The content of the Agreement is recorded, secured, and made available to the Buyer by making the Terms and Conditions available on the Website and sending the Buyer the email referred to in 7.2 of the Terms and Conditions.

§ 9 – Product information and Prices

  1. All prices quoted on the Website are expressed in Polish zlotys and are gross prices.
  2. The prices listed on the Website refer to one item of the Product.
  3. The prices of the Products do not include delivery costs. Detailed delivery methods and terms are specified in section 10 of the Terms and Conditions – Product delivery, withdrawal from the Agreement.
  4. Information about the price of the Product, its features, and essential characteristics is available on the Website and is provided with the Product presentation.
  5. The binding and final price is the price specified in the Shopping Cart in the Order summary at the time the Buyer places the Order.
  6. The total value of the Order, including the total price for the ordered Products and delivery costs, is visible at the Order confirmation stage.
  7. The Website Owner reserves the right to change the prices of Products presented on the Website, withdraw Products, and introduce new Products. The above right does not affect Orders that were placed before the date on which the price change came into effect.

§ 10 – Payment methods and terms

  1. The Website Owner provides the Buyer with the following payment methods:
    1. fast electronic transfer – payable directly to the Seller’s account via the Payment System. An order based on the Payment System will be placed after the transfer is received in the Website Owner’s settlement account
    2. BLIK
    3. Google Pay / Apple Pay
    4. Klarna / Twisto / PayU Installments
    5. payment links
  2. Settlement of the transaction referred to in 9.1. of the Terms and Conditions may require registration in the Payment System or acceptance of the terms and conditions of use of the Payment System by the Buyer, which are independent of the Website Owner and the provisions of the Terms and Conditions. The Buyer should familiarize themselves with the terms and conditions of use of the Payment System. The Terms and Conditions of electronic transfers are implemented by the Payment System, available at https://poland.payu.com/dokumenty-prawne-do-pobrania/?fbclid=IwAR1dHnTHCLrcH-jQPLxNC9Hy7K_dL2v0C9SaVLpVhSXE8f1OtTbY4jpp4FU.
  3. An electronic invoice is issued for each Order.
  4. The Buyer agrees to the issuance of an electronic invoice and its delivery to the address indicated in the Payment Details form.

§ 11 – Product delivery, Withdrawal from the Agreement

  1. The Product is delivered by sending the Buyer a link allowing them to download it or log in to the platform . The link is sent to the email address provided by the Buyer in the Payment Details form immediately, but no later than within 48 hours from the date of payment, subject to the rules set out in point 11 of the Terms and Conditions – Pre-sale and promotional campaigns.
  2. The Product is considered delivered when the Product or a means of accessing or downloading the Product has been made available to the Consumer or to a physical or virtual device chosen by the Consumer for this purpose, or when the Consumer or such a device has gained access to it.
  3. Delivery of the ordered Product is free of charge.
  4. If the Website Owner has not delivered the Product, the Consumer shall request delivery. If the Website Owner fails to deliver the Product within the time limit specified in point 10.1 of the Terms and Conditions or within an additional time limit expressly agreed between the Consumer and the Website Owner, the Consumer may withdraw from the contract.
  5. The Consumer may withdraw from the contract without requesting delivery of the Product if:
    • it is clear from the Website Owner’s statement or circumstances that they will not deliver the Product, or
    • the Consumer and the Website Owner have agreed or it is clear from the circumstances of the conclusion of the contract that the specified delivery date of the Product was of significant importance to the Consumer, and the Website Owner has not delivered it within that period.
  6. The Website Owner is obliged to refund the Consumer the Price due as a result of exercising the right to withdraw from the contract immediately, no later than within 14 (fourteen) days from the date of receipt of the Consumer’s statement of withdrawal from the contract.
  7. The Order fulfillment time may change for reasons beyond the control of the Website Owner. If the Order cannot be processed within the time specified in point 10.1 of the Terms and Conditions, the Website Owner shall immediately notify the Buyer thereof and indicate a new, approximate date of Order processing. If the new date is not accepted by the Buyer, the Buyer has the right to withdraw from the contract without incurring any costs. With regard to Buyers who are not Consumers, the Website Owner shall not be liable, to the fullest extent permitted by law, for any delays in the execution of the Order caused by circumstances beyond the control of the Website Owner.
  8. In the event of withdrawal from the contract, the Website Owner shall prevent the Consumer from further use of the Products, in particular by preventing the Consumer from accessing the Product or blocking the account, if one has been created. The Website Owner’s rights do not affect the Consumer’s rights reserved in Article 32a(2) of the Consumer Rights Act.
  9. Point 10 of the Terms and Conditions and the provisions contained therein shall apply accordingly to Entrepreneurs with consumer rights.

§ 12 – Pre-sales and promotional campaigns

  1. The Website Owner allows for the pre-sale of Products. The delivery date of a product sold during pre-sale will be specified in the description of the Product each time.
  2. The Website Owner reserves the right to organize promotional campaigns, which may consist of granting a fixed or percentage discount on a given Product or group of Products.
  3. The discount referred to in 11.2 of the Terms and Conditions is calculated on the gross value of the Product, excluding delivery costs.
  4. Promotional campaigns may be valid for a specified period of time indicated by the Website Owner or until further notice.

§ 13 – Product license

  1. The Product offered through the Website is the intellectual property of the Website Owner, is a work within the meaning of the Act on Copyright and Related Rights, and is therefore protected by that law.
  2. Upon conclusion of the Product Delivery Agreement, the Website Owner grants the Buyer a non-exclusive and non-transferable license, without the right to sublicense, to use the Product (License).
  3. The Website Owner grants the License to the Buyer exclusively for the following fields of use:
    1. its digital recording in the memory of a computer, tablet, or other reader;
    2. permanent or temporary reproduction of the Product in whole or in part, using digital technology, to the extent that reproduction is necessary for the display, playback, or storage of the Product, including printing;
    3. permanent or temporary display, playback, or storage of the Product using digital technology
      – unless otherwise specified in the Product description.
  4. The license does not include the Buyer’s right to:
    1. copy the Product in whole or in part, except to the extent necessary for the proper use of the Product for personal use;
    2. create derivative products based on the Product or any part thereof;
    3. transfer the right to use the Product or any part thereof to other persons, license, lease, rent, lend or otherwise transfer (make available) the Product in whole or in part.
  5. The license is granted for an indefinite period, unless otherwise specified in the Product description. The remuneration for granting the License is included in the payment made by the Buyer.

§ 14 – Security, updates, technical and technological requirements of the product

  1. Information about the form of security, if applicable, and the current technical and technological requirements of the Product, as well as information on whether the Website Owner will update the Product under the concluded agreement, is provided in the Product description on the Website.
  2. Use of the Product is possible provided that the Buyer meets the minimum technical requirements:
    1. possession of a device enabling access to the Internet, equipped with a functional operating system, e.g. Mac OS, Android, Windows – at least when opening the Product for the first time;
    2. installing on the device referred to above the current version of a web browser providing access to Internet resources, such as Mozilla Firefox, Google Chrome, Safari, or another compatible web browser that supports cookies – at least when opening the Product for the first time;
    3. having an active email account;
    4. having a program that meets the technical requirements for downloading the Product in PDF format

§ 15 – Right to Withdraw from a Distance Contract

  1. A consumer who has concluded a distance contract with the Website Owner may withdraw from it within 14 (fourteen) days without giving any reason and without incurring any costs, subject to point 14.7 of the Terms and Conditions.
  2. In order to exercise the right to withdraw from the contract, the Consumer must inform the Website Owner of their decision to withdraw from the contract by means of an unequivocal statement.
  3. The Consumer may submit the statement on the form, a template of which is attached as Appendix 2 to the Consumer Rights Act or on the template attached as Appendix 2 to the Terms and Conditions. The use of the templates referred to in the preceding sentence is not mandatory.
  4. In order to meet the deadline for withdrawal from a distance contract, it is sufficient for the Consumer to send information regarding the exercise of their right to withdraw from the contract before the deadline for withdrawal from the contract.
  5. Immediately after receiving the statement of withdrawal from the contract, the Website Owner shall send the Consumer confirmation of its receipt.
  6. The period for withdrawal from a distance contract begins on the date of conclusion of the contract.
  7. The statement of withdrawal from the contract may be submitted:
    1. in electronic form via e-mail to the following address:hello@tantrabyfreya.com ;
    2. in writing to the following address: Okrzeszyn 26, 05-520 Konstancin-Jeziorna
  8. The Consumer shall not have the right to withdraw from a distance contract in relation to a contract for the supply of digital content not delivered on a tangible medium, for which the Consumer is obliged to pay the price (i.e. access to digital content) if the Website Owner has commenced performance with the express and prior consent of the Consumer, who was informed prior to the commencement of performance that once the Website Owner has performed, they will lose their right to withdraw from the contract and has acknowledged this, and the Website Owner has provided the Consumer with confirmation of the conclusion of the distance contract and consent to the delivery of digital content in circumstances resulting in the loss of the right to withdraw from the contract.
  9. The Website Owner is obliged to immediately, no later than within 14 (fourteen) days from the date of receipt of the Consumer’s statement of withdrawal from the contract, return to the Consumer all payments made by him.
  10. The Website Owner shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not involve any costs for them.
  11. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded.
  12. Point 14 of the Terms and Conditions and the provisions contained therein shall apply accordingly to Entrepreneurs with consumer rights.

§ 16 – Out-of-court methods of resolving complaints and pursuing claims by the Consumer

  1. A Buyer who is a Consumer has the following examples of options for using extrajudicial means of dealing with complaints and pursuing claims. Among other things, the Buyer has the option of:
    1. apply to a permanent consumer arbitration court with a request to settle a dispute arising from the concluded Agreement;
    2. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Website Owner;
    3. seek assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection, e.g., the Consumer Federation, the Association of Polish Consumers.
  2. Detailed information on the possibility for the Consumer to use out-of-court methods of handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Trade Inspection Inspectors, and on the website of the Office of Competition and Consumer Protection – here .

§ 17 – Product conformity with the Agreement

  1. The Website Owner is obliged to deliver the Product in accordance with the Agreement.
  2. The Product is in conformity with the Agreement if, in particular, the following remain in conformity with the Agreement:
    1. description, type, quantity, quality, completeness, functionality, compatibility, interoperability, and availability of technical support and updates;
    2. suitability for a specific purpose for which the Consumer needs it, which the Consumer notified the Website Owner of at the latest at the time of concluding the Agreement and which the Owner accepted.
  3. The Product is in conformity with the Agreement if:
    1. it is suitable for the purposes for which products of this type are normally used, taking into account applicable laws, technical standards, or good practices;
    2. it is of such quantity and has such characteristics, including functionality, compatibility, availability, continuity, and safety, that are typical for a Product of this type and which the Consumer can reasonably expect, taking into account the nature of the Product and public assurances made by the Website Owner, its legal predecessors, or persons acting on its behalf, in particular in advertising or on the label, unless the Website Owner proves that:
      • it was not aware of the public assurances in question and, judging reasonably, could not have been aware of them,
      • prior to the conclusion of the Agreement, the public assurance was corrected in accordance with the conditions and form in which the public assurance was made, or in a comparable manner,
      • the public assurance did not influence the Consumer’s decision to conclude the Agreement;
      • it is delivered with accessories and instructions that the Consumer can reasonably expect to be provided; it complies with the trial version or preview made available to the Consumer by the Website Owner prior to the conclusion of the Agreement.
  4. The Website Owner shall not be liable for the Product’s lack of conformity with the Agreement referred to in point 16.3. of the Terms and Conditions if the Consumer was expressly informed, at the latest at the time of conclusion of the Agreement, that a specific feature of the Product deviates from the requirements of conformity with the Agreement specified in point 16.3 of the Terms and Conditions, and expressly and separately accepted the lack of a specific feature of the Product.
  5. The Consumer is obliged to cooperate with the Website Owner to a reasonable extent and using the least burdensome technical means available to them, in order to determine whether the lack of conformity of the Product with the Agreement in a timely manner results from the characteristics of the computer hardware, software, and network connection used by the Consumer to access or use the Product.
  6. The Buyer may submit complaints regarding the Product or the purchasing process itself.
  7. Complaints should be sent:
    1. in electronic form via e-mail to the following address:hello@tantrabyfreya.com ;
    2. in writing to the following address: Okrzeszyn 26, 05-520 Konstancin-Jeziorna
  8. The complaint should contain data enabling the identification of the Buyer, the Order, the subject of the complaint, and the demands related to the complaint. A sample complaint form is attached as Appendix 1 to the Terms and Conditions.
  9. The Website Owner will respond to the complaint within 14 (fourteen) days of its receipt.
  10. Point 16 of the Terms and Conditions and the provisions contained therein apply accordingly to Entrepreneurs with consumer rights.

§ 18 – Personal data and Cookies

  1. Detailed information on the rules for the processing of personal data, including information on the User’s rights related to the processing of personal data, as well as the rules for the use of cookies, can be found in the Privacy Policy at .

§ 19 – Changes to the Terms and Conditions

  1. The Terms and Conditions are effective from the date of publication on the Website.
  2. All rights to the Website, including copyrights, intellectual property rights to its name, its internet domain, the Website’s internet page, as well as templates, forms, logos, and photos posted on the Website belong to the Website Owner, or the Website Owner has a license or other right entitling them to use them.
  3. Agreements are concluded in Polish and based on Polish law.
  4. The Website Owner reserves the right, to the extent permitted by applicable law, to amend the Terms and Conditions. The Website Owner is entitled to unilaterally amend the Terms and Conditions to the extent that has not been individually agreed with the User for justified reasons. Justified reasons include, in particular:
    1. a change in the provisions of law generally applicable in the Republic of Poland to the extent that such a change in the provisions of modifies the content of the Terms and Conditions or imposes on the Website Owner the obligation to modify the Terms and Conditions in a specific manner;
    2. the Terms and Conditions require supplementation, clarification, or modification due to the provisions of generally applicable law in the Republic of Poland or due to the need to make the Terms and Conditions more transparent – to the extent that the supplementation, clarification, or modification of the Terms and Conditions is permitted by law or due to the need to increase the transparency of the Terms and Conditions;
    3. public administration bodies issue decisions, recommendations, or acts of a similar nature which modify the content of the Terms and Conditions or impose an obligation on the Website Owner to modify the Terms and Conditions in a specific manner;
    4. the introduction by the Website Owner of new Website functionalities or modification of their existing scope – to the extent that the new functionalities modify the content of the Terms and Conditions;
    5. the introduction by the Website Owner of new or modification of existing IT systems – to the extent that they affect the content of the Terms and Conditions, and the modification of the Terms and Conditions is objectively necessary and directly related to the introduction of new or modification of existing IT systems;
    6. the emergence of court or administrative case law which indicates that the content of the Terms and Conditions is contrary to the law – to the extent that, from the point of view of the average consumer or entrepreneur with consumer rights, the proposed amendment to the Terms and Conditions is to their advantage.
  5. The amendment to the Terms and Conditions does not apply to contracts concluded before the date of entry into force of the amendment to the Terms and Conditions. Contracts concluded before the date of entry into force of the amendment to the Terms and Conditions are subject to the provisions of the Terms and Conditions in force on the date of the User’s expression of will to conclude the contract
  6. The Website Owner shall inform the User about the proposed amendment to the Terms and Conditions by publishing on the Website:
    1. the content of the proposed amendment to the Terms and Conditions;
    2. the date of entry into force of the amendments to the Terms and Conditions;
    3. the uniform content of the Terms and Conditions after the amendments.

§ 20 – Final provisions

  1. Any disputes between:
    1. the Website Owner and the Consumer shall be submitted to the courts having jurisdiction in accordance with the relevant provisions of the Code of Civil Procedure;
    2. the Website Owner and an Entrepreneur with consumer rights shall be submitted to the courts having jurisdiction in accordance with the relevant provisions of the Code of Civil Procedure;
    3. the Website Owner and an Entrepreneur shall be submitted to the court competent for the seat of the Website Owner.
  2. For the avoidance of doubt, it is assumed that none of the provisions of the Terms and Conditions limit the rights of the Consumer or the Entrepreneur with consumer rights to which they are entitled under the laws in force in the territory of the Republic of Poland. If a provision of the Terms and Conditions of this nature is found to exist, the provisions of the applicable law shall apply without exception.
  3. If any provision of the Terms and Conditions proves or becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions, unless, without these provisions, the Parties would not have concluded the Agreement, and it is not possible to amend or supplement the Terms and Conditions in a manner that most accurately reflects the intention of the Parties expressed in the provision that has been deemed invalid or unenforceable.
  4. In matters not covered by the Regulations, the applicable provisions of Polish law shall apply.
  5. The Regulations shall enter into force on December 4, 2025.