Terms and Conditions

§ 1. Preliminary Provisions 

1. The website available at www.tantrabyfreya.com is operated by TANTRAWAY MICHALINA REISCH, located at ul. Okrzeszyn 26, 05-520 Konstancin-Jeziorna, NIP: 6272385448. 
2. The purpose of the website is to provide electronic services (Services) through the Online Store. 
3. By using the website, the Client confirms that they have read the Terms and Conditions and accept them in full and without reservations. 
4. The Terms and Conditions apply both to Consumers and Entrepreneurs using the Online Store and set out the rules for using the Store and the principles and procedures for concluding Distance Sales Contracts. 
5. The Terms and Conditions are provided to the User free of charge in a format that allows them to obtain, reproduce, and store it. 

§ 2. Definitions 

1. Seller – TANTRAWAY MICHALINA REISCH, ul. Okrzeszyn 26, 05-520 Konstancin-Jeziorna, NIP: 6272385448, operating the website www.tantrabyfreya.com. 
2. Consumer – a natural person who enters into a contract with the Seller through the Store, whose subject is not directly related to their business or professional activity. 
3. Client – any entity making purchases in the Store, including a natural person who is over 18 years old, a business owner, a legal entity, and an organizational unit without legal personality, with full legal capacity. 
4. Entrepreneur – a natural person who enters into a contract related to their business activity, whose nature is not professional, in accordance with the regulations on the Central Register and Information on Business Activity (CEiDG). 
5. User – any person using the website. 
6. Store/Service – the online store operated by the Seller at www.tantrabyfreya.com, intended to provide electronic services. 
7. Distance Contract – a contract concluded with the Client as part of an organized system for concluding contracts at a distance, without the simultaneous physical presence of the parties, using remote communication means. 
8. Terms and Conditions – these Terms and Conditions of the Tantraway Store, available at www.tantrabyfreya.com. 
9. Order – the Client’s declaration of intent made through the “Store” tab, aiming to conclude a Sales Agreement with the Seller. 
10. User Account (My Account) – the Client’s account on the website www.tantrabyfreya.com, redirecting to the e-learning platform, enabling access to the offered digital services. 
11. Shopping Cart – an element of the Store where the products selected by the Client for purchase are displayed, with the option to modify the order, including product quantities. 
12. Order Form – an interactive form allowing the submission of an Order and specifying the conditions of the Sales Agreement, including the payment method. 
13. E-learning Platform – an interactive website www.learn.tantrabyfreya.com, administered by the Seller, containing and allowing access to the offered digital materials. 

§ 3. Contact Details 

Seller: 
TANTRAWAY MICHALINA REISCH 
Address: ul. Okrzeszyn 26, 05-520 Konstancin-Jeziorna 
NIP: 6272385448 
REGON: 145552313 
Email: hello@tantrabyfreya.com 
Phone: 517 643 295 (working hours: 10:00 AM – 6:00 PM, Monday – Friday) 

§ 4 General Information 

1. To the fullest extent permitted by law, the Seller is not liable for disruptions, including interruptions in the operation of the Store, caused by force majeure, actions of third parties, or incompatibility of the Online Store with the Client’s technical infrastructure. 
2. Using the Service, in terms of delivering content, starts when the Client opens any page of the Service and ends when the Client closes the last page of the Service. 
3. The provided content includes information about the Services, as well as other products offered by Tantraway, which may not be covered by these Terms and Conditions. It also includes news, events, activities, and information about entities related to Tantraway or its areas of activity and interests. 
4. Browsing the Store’s assortment does not require creating an Account. Placing orders for Services available in the Store is possible after providing the necessary personal and address details to enable the Order’s fulfillment, without the need to create an Account. 
5. Tantraway collects references and reviews from Clients who use the offered services, participants of trainings, and events, and then publishes them in the Store or uses them for other promotional purposes. References and reviews are collected outside of the Store, as part of individual contacts. The publication of references and reviews in the Store occurs only with the consent of their authors, along with the indication of their name or pseudonym, and image – if such consent has been given. 
6. Reviews published in the Store come exclusively from people who have actually used Tantraway’s services. Each review is subject to verification for authenticity. The author of the review has the right to request its removal from the Service at any time. Reviews must not contain content that infringes on the intellectual property rights of third parties. 
7. The Tantraway Online Store may provide plugins that lead to the company’s profiles on social media. These plugins allow the Client to quickly access the official Tantraway accounts on the respective platform. The functioning of plugins and social media is governed by the rules of these platforms and is independent of them. To the fullest extent permitted by law, Tantraway is not responsible for the functioning of plugins and social media services. 

§ 5 Rules for Using the Store 

1. Using the Store does not require registration; however, placing an order requires providing the necessary data for order fulfillment. 
2. The Seller will make every effort to ensure the services of the Store are provided without interruption, but is not responsible for disruptions caused by force majeure or actions of third parties. 
3. The Client can contact the Seller via the contact form or directly via email/phone. 

§ 6 Rules for Placing an Order 

1. Orders in the Store can be placed 24 hours a day, 7 days a week, throughout the year. 
2. To place an Order, the Client must: 
   1. Go to the website www.tantrabyfreya.com and select the Product/Service they wish to order and click the button directing to the order page labeled “Add to Cart”. 
   2. Optionally – if the Client has a discount coupon – enter the coupon code and click “Use coupon” or “Promo code”. 
   3. Go to the “Cart Summary” page, then click “Proceed to checkout”. 
   4. On the Order page, provide the required personal and address details. The Client is required to provide true and up-to-date data necessary to fulfill the Order. 
   5. Click the “BUY AND PAY” button and pay for the Order. 
3. After placing the Order, the Client will receive an email confirmation of the purchase. The contract between the Seller and the Client is concluded at the moment the Client receives this confirmation. 
4. If the Client does not receive the Order confirmation, they should check: 
   1. Whether the payment has been correctly authorized, 
   2. Whether the message has been placed in the SPAM folder.
      In case of further problems, the Client should immediately contact the Seller via email. 
5. An invoice in electronic form (individual or company – if company details were provided) will be issued for every paid Order and sent to the email address provided during the purchase process. 
6. Every Client placing an Order is required to read these Terms and Conditions and accept them by ticking the active box “I accept the Tantraway Store Terms and Conditions”. 
7. Clients reserving individual sessions as part of the Personal Development Program (“Personal Mentoring”) are required to make a reservation in advance. Reservations can be made via the available communication channels or the designated form provided after concluding the agreement. 
8. The Client has the right to cancel a session reservation no later than 72 hours before the scheduled time. Cancellations can be made by contacting customer service. 
9. If the Client does not cancel the session reservation at least 72 hours before the scheduled time, the paid funds are forfeited, and the session cannot be rescheduled or refunded. 

§ 7 Payments 

1. Prices and Currency 
   1. All prices listed in the Store are in Polish zloty (PLN) and include VAT (gross prices). 
   2. The final amount to be paid by the Client is shown on the website under the description of the specific Service. If more than one Service is selected, the total amount will be recalculated and displayed before placing the Order. 
   3. The prices of products and services are indicated in their description. 
   4. The prices of products offered in the Online Store may be adjusted to the economic differences between Poland and the eurozone. Therefore, residents of Poland may benefit from lower prices. 
2. Payment Conditions 
   1. The Client makes the payment in full, in advance, before the Service is provided. 
   2. For reservations of workshops or courses, the reservation fee is non-refundable in the case of cancellation. 
3. Payment Methods 
   1. Instant payments – processed through payment gateways Stripe or PayU, enabling payments via: 
      • BLIK, 
      • Online transfer, 
      • Google Pay / Apple Pay, 
      • Deferred payments. 
        Detailed information about available payment methods is visible on the order page during the ordering process. 
   2. Payment link – processed through Stripe’s payment gateway, generated individually for the Client based on their accepted offer. 

§ 8 Service Provision 

1. Digital Services (online courses, webinars, audio files) are available immediately after payment and logging into the e-learning platform account. 
2. On-site Services (workshops) are provided on the dates specified in the product description. 
3. Access to online courses shall remain valid for a period of 365 days from the date of purchase.
4. In-person workshops are held on specific, pre-determined dates. The purchase of a workshop entitles the participant to attend only on the selected date as specified at the time of registration.

§ 9 Execution of the Sales Agreement 

1. General Provisions 
   1. The Sales Agreement between the Client and the Seller is concluded after the Client submits the Order through the Order Form available on the website. 
   2. The Client is obliged to make the payment immediately after placing the order. If payment is not made within the specified time, the Order will be canceled. 
   3. After successful payment of the Order, the Seller: 
      • Confirms its receipt, 
      • Accepts the Order for processing. 
   4. Confirmation of the receipt of the Order and its acceptance for processing is made by sending an email to the Client’s address provided during the Order. 
   5. The email contains at least: 
      • Seller’s statement on the receipt of the Order, 
      • Information on its acceptance for processing, 
      • Confirmation of the conclusion of the Sales Agreement. 
   6. Upon receiving the email with confirmation, the Sales Agreement is concluded between the Client and the Seller. 

§ 10 Execution of the Sales Agreement for On-site Services – Workshops 

1. General Provisions 
   1. In the case of purchasing an On-site Product/Service, the Client will receive an email confirmation of the purchase sent to the email address provided in the Order. 
   2. The service will be provided according to the date specified in the Product/Service description. 
   3. The Client agrees to comply with the Terms and Conditions for Participation in Tantraway’s On-site Workshops, which they accepted during the order process. The Terms and Conditions are available on the website www.tantrabyfreya.com. 
2. Cancellation and Change of Participation Date 
   1. The Client may cancel the workshop attendance free of charge, provided the cancellation is made via email to hello@tantrabyfreya.com within 14 calendar days from the date of purchase. In this case, the Client is entitled to a full refund. After this period, no refund is granted. 
   2. The Client may make one free change of the workshop date to another, provided the change is reported to hello@tantrabyfreya.com at least 30 calendar days before the original workshop date and that the Seller has available spots for the new date. Both conditions must be met. The amount paid will be credited towards the new date. 
   3. If the Client does not attend the workshop on the scheduled date, they lose the opportunity to participate, and the Seller is not obliged to refund any amount or transfer the payment to another date. 
3. Cancellation of Workshops by the Seller 
   1. The Seller may cancel the workshop due to force majeure, such as: 
      • Instructor’s illness, 
      • Epidemic/pandemic, 
      • Natural disasters, 
      • Acts of authority or legal regulations preventing the organization of the workshop on the scheduled date.
        In such cases, the Client will be immediately notified by email or phone about the cancellation. 
   2. The Client may then: 
      • Accept a new workshop date proposed by the Seller, or 
      • Request a full refund for the workshop. 
4. Seller’s Right to Refuse Participation 
   1. The Seller reserves the right to refuse the Client’s participation in the workshop if it deems their presence might disrupt the event or violate the rules specified in the regulations. In such a case, the Seller will refund the payment within 14 calendar days. 
5. Transfer of Participation Rights 
   1. The Client may transfer their right to participate in the workshop to another person (provided they meet the participation requirements). In this case: 
      • The Client must notify the Seller at least 14 days before the workshop date, 
      • Provide the new participant’s details: name, surname, email, phone. 
   2. If purchasing a workshop for a third party or changing participants, the Client must inform the third party about the terms of the Agreement, the Regulations, and the event details. 
   3. A refund for missed days of the workshop due to reasons attributable to the Client is not possible. 

§ 11. Right of Withdrawal from the Contract 

1. The Client has the right to withdraw from the Contract without providing a reason within 14 days from the date of its conclusion, subject to the exceptions specified in points 2 and 3 below. 
2. The right of withdrawal from a distance contract does not apply to the Client in the case of: 
   1. When the Seller has fully performed the service with the explicit consent of the Consumer, who was informed before the start of the service that after the Seller’s performance, the right to withdraw from the contract would be lost. 
   2. When the Seller has provided the Client with digital content not stored on a material medium, if the performance of the service has started with the explicit consent of the Consumer, after being informed about the loss of the right to withdraw from the contract. 
3. To withdraw from the Contract, the Client should send a statement of withdrawal from the Contract before the expiry of the 14-day period: 
   • To the Seller’s registered address, 
   • Or electronically to the email address kontakt@tantrabyfreya.com. 
4. In the case of withdrawal from the Contract electronically, the Seller will promptly send the Client a confirmation of receipt of the withdrawal information also by email. 
5. A sample withdrawal statement form is included in Appendix 1 to these Terms and Conditions. Using this form is not mandatory – the Client may submit the statement in any form, provided it clearly indicates the intention to withdraw from the Contract. 
6. In the case of a valid withdrawal from the Contract: 
   • The Contract is considered void in the scope of the withdrawal, 
   • The parties are required to return any mutual benefits if such have occurred. 
7. Refund: 
   • The Seller will refund the payment promptly, no later than 14 days after receiving the statement of withdrawal from the Contract. 
   • The refund will be made to the bank account number provided by the Client, which should be sent to the Seller’s email address. 
   • A corrective invoice will be issued at the time of the refund and sent to the Client via email to the address provided when placing the order. 

§ 12. Complaints and Warranty 

1. The Client has the right to file a complaint within 7 days after the completion of the service if: 
   1. The purchased Service has a physical or legal defect, especially in the case of errors, failures, or defects in digital materials provided by the Seller electronically. 
   2. The Seller failed to meet the service commencement deadline, did not perform the service, or performed it improperly. 
2. Complaints should be submitted via email to: kontakt@tantrabyfreya.com 
3. A properly submitted complaint should include: 
   1. Client’s details: first name, last name, correspondence address, email address, phone number. 
   2. A description of the problem forming the basis of the complaint, e.g. type, circumstances, and date of the defect/error/fault. In the case of digital materials – provide the version and browser name where the problem occurs. 
   3. The Client’s request related to the complaint (e.g., correction of the service, re-performance of the service, refund). 
4. The Seller will present their position on the Client’s claims within 14 days from the date of receiving the complaint, along with an explanation. 
5. In the case of a positive resolution of the complaint, if the outcome justifies the refund of the paid funds, the refund will be made promptly, no later than 14 days from the Seller’s acknowledgment of the complaint. 
6. The refund will be made to the bank account number provided by the Client in the complaint submission. 

§ 13. License and Copyright 

1. The services provided by the Seller, presented and made available on the TantraWay Online Store at www.tantrabyfreya.com and the e-learning platform at learn.tantrabyfreya.com, in particular digital content (electronic), articles, photos, trademarks, and/or logos of products and services from other authors, may constitute works under the Act of February 4, 1994, on Copyright and Related Rights, and as such, are subject to legal protection, being the intellectual property of the Seller and/or third parties who are their owners/authors. 
2. Any materials provided or made available to the Client in connection with the purchase of a Service, including during stationary workshops, may only be used by the Client for personal use. The Client may not duplicate these materials or make them available to third parties without the explicit consent of the Seller, expressed at least in writing. 
3. In this regard, the Seller grants the Client a non-exclusive and non-transferable license to use the works subject to the Agreement, without the right to grant sublicenses, without territorial limitations, for the period specified in the Agreement, in the following fields of exploitation: 
   • Digital content (electronic) such as online courses, webinars – displaying and playing in real-time remotely, i.e., from the browser after connecting via the Internet, upon registering on the User Account on the e-learning platform www.learn.tantrabyfreya.com. 
   • Audio files – saving files to the memory of the User’s computer or other portable device (e.g., smartphone, tablet) and playing those files. 
   • Printed or printable materials, such as books, materials provided during stationary workshops, or e-books – saving the materials to the memory of the User’s computer or other portable device (e.g., smartphone, tablet), printing, and reading materials for personal use. 
4. Regarding Services covered by the granted license, it is especially prohibited to: 
   • Resell or otherwise provide and present to third parties, even free of charge. 
   • Publish, regardless of the form of publication, except for publication explicitly allowed by the Seller.
   • Record, copy, or duplicate for purposes other than personal use. 

§ 14. Personal Data Processing 

1. The Administrator of personal data collected via the online store www.tantrabyfreya.com is the Seller. 
2. The personal data of Clients collected by the Seller via the online store is collected for the purpose of performing the Sales Agreement. The legal basis for personal data processing is Article 6(1)(b) of the GDPR, as well as tax purposes, where the basis for processing is Article 6(1)(c) of the GDPR. Providing personal data by the Client is voluntary, however, it is necessary to conclude and execute the agreement. Failure to provide the personal data required by the Terms and Conditions for concluding the Sales Agreement will result in the inability to conclude the agreement. 
3. We guarantee the fulfillment of your rights under the General Data Protection Regulation (GDPR). To exercise the rights below, the Client is requested to contact via email: hello@tantrabyfreya.com to: 
   • Request access to their personal data, its correction, deletion, or restriction of processing; 
   • Object to the processing of personal data; 
   • Transfer their personal data. 
4. If you believe that the processing of personal data by the Seller is not in accordance with applicable data protection laws, you have the right to file a complaint with the supervisory authority responsible for personal data protection, i.e., the President of the Personal Data Protection Office (Stawki 2, 00-193 Warsaw). 
5. In the case of a Client using electronic payments or payment cards in the online store, the Seller will share the collected personal data of the Client with the selected entity handling these payments. 
6. The Client’s personal data will be processed for the duration of the agreement and after the end of the agreement for the period specified in special regulations, including the period required to establish, defend, or pursue claims, and the retention period required by controlling authorities. 

§ 15. Newsletter 

1. The Newsletter is a free service provided electronically by the Seller to the User, consisting of sending electronic letters through which the Seller informs about new services, provides free content, e.g., audio files for meditation, etc. 
2. Subscription to the Newsletter occurs through a form within the checkout process or when creating a registered user account, after the Client gives consent to receive marketing and commercial information via electronic means of communication, such as email, in accordance with the Act on Providing Services by Electronic Means, and consent to the use of the Client’s telecommunication end devices (e.g., phone, tablet, computer) for direct marketing of the Seller’s products and services and presenting commercial information to the Client in accordance with Article 172(1) of the Telecommunications Law. 
3. The above consents are voluntary but necessary for the delivery of the Newsletter. These consents may be withdrawn at any time, which will result in the cessation of Newsletter delivery in accordance with the principles outlined in the Privacy and Cookies Policy. 
4. Subscribing to the Newsletter requires providing an email address. The data obtained in this way will be added to the TantraWay mailing database for sending the Newsletter. 
5. The Newsletter is sent for an indefinite period, from the moment of subscription until the consent is withdrawn. Withdrawing consent to receive the Newsletter is equivalent to terminating the contract for the provision of the Newsletter service. 
6. The Seller may also terminate the contract for the provision of the Electronic Service and cease sending the Newsletter at any time with a 14-day notice period. 

§ 16. Final Provisions 

1. Contracts concluded through the online store are concluded in the Polish language. 
2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as changes in the law, changes in payment methods, and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Client of any changes at least 7 days in advance. 
3. In matters not regulated in these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act, and regulations on personal data protection.